Last Updated: 06/06/2026

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Compass Pet Travel is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or engage our services.

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1. Who We Are

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Compass Pet Travel provides pet travel advice and Animal Health Certificate (AHC) services through a qualified Official Veterinarian.

For the purposes of UK data protection legislation, Compass Pet Travel is the Data Controller responsible for the personal information you provide.

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Contact Details

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Compass Pet Travel
Email: info@compasspettravel.co.uk

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2. Information We Collect

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We may collect and process the following information:

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Personal Information

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• Full name

• Postal address

• Email address

• Telephone number

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Travel Information

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• Travel destinations

• Travel dates

• Transport arrangements

• Travel documentation

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Pet Information

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• Pet names

• Species

• Breed

• Sex

• Colour

• Date of birth

• Microchip numbers

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Veterinary Information

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• Vaccination records

• Rabies vaccination details

• Existing pet passports

• Previous Animal Health Certificates

• Veterinary practice details

• Information obtained from your usual veterinary practice where consent has been provided

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Website Information

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When you visit our website we may automatically collect:

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• IP address

• Browser type

• Device information

• Website usage information

• Cookies and analytics data

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3. How We Use Your Information

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We use your information to:

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• Respond to enquiries

• Arrange appointments

• Prepare and issue Animal Health Certificates

• Verify travel eligibility

• Contact your veterinary practice where authorised

• Communicate regarding your travel arrangements

• Improve our website and services

• Comply with legal and regulatory obligations

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We will only collect information that is reasonably necessary for these purposes.

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4. Legal Basis for Processing

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We process personal information under one or more of the following legal bases:

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Performance of a Contract

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Where processing is necessary to provide services requested by you.

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Legal Obligation

Where processing is required by law or veterinary regulatory requirements.

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Legitimate Interests

To operate and improve our business and provide customer support.

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Consent

Where you have provided consent, including permission to contact your usual veterinary practice.

You may withdraw consent at any time, although this may affect our ability to provide services.

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5. Veterinary Records

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Where you provide permission, Compass Pet Travel may contact your usual veterinary practice to verify information relevant to certification.

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This may include:

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• Rabies vaccination history

• Microchip records

• Previous travel documentation

• Other information necessary for certification

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Information will only be requested where reasonably required to provide the services requested.

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6. Sharing Information

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We do not sell your personal information.

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We may share information where necessary with:

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• Veterinary practices

• Government agencies

• Border authorities

• Certification systems

• Professional advisers

• Regulatory bodies

• Service providers assisting in the operation of the website or business

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Information will only be shared where necessary and lawful.

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7. Data Storage and Security

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We take reasonable steps to protect your information from:

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• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

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Measures may include:

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• Password-protected systems

• Secure cloud storage

• Restricted access to records

• Secure communication methods

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No internet-based transmission or storage system can be guaranteed to be completely secure.

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8. Data Retention

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We retain information only for as long as necessary to:

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• Provide services

• Meet legal obligations

• Resolve disputes

• Maintain business records

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Retention periods may vary depending on the nature of the information and applicable legal requirements.

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When information is no longer required it will be securely deleted or anonymised where appropriate.

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9. Website Forms

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Information submitted through website forms will be used solely for the purposes described in this Privacy Policy.

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Please avoid sending sensitive information unless specifically requested.

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10. Cookies and Analytics

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This website may use cookies and similar technologies to:

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• Improve website performance

• Understand visitor behaviour

• Analyse website traffic

• Enhance user experience

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You can manage cookie preferences through your browser settings.

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A separate Cookie Policy may provide further information.

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11. Third-Party Websites

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Our website may contain links to external websites.

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We are not responsible for the privacy practices or content of third-party websites.

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You should review the privacy policies of any external sites you visit.

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12. Your Rights

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Under UK data protection law, you may have the right to:

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• Access your personal information

• Request correction of inaccurate information

• Request deletion of information in certain circumstances

• Restrict processing

• Object to processing

• Request transfer of your information

• Withdraw consent where processing is based on consent

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Requests should be submitted to:

info@compasspettravel.co.uk

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We may request proof of identity before responding.

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13. Complaints

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If you have concerns regarding how your information has been handled, please contact us first so we can attempt to resolve the issue.

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You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)

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14. Changes to This Privacy Policy

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Compass Pet Travel may update this Privacy Policy from time to time.

The latest version will always be published on this website and will take effect immediately upon publication.

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Contact

Compass Pet Travel
Email: info@compasspettravel.co.uk

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